BOOKINGS, CANCELATION POLICY & PAYMENT

• All sessions are 55 minutes long, starting from the time of your scheduled booking.

• Sessions must be pre-booked & pre-paid to confirm your appointment.

• A 24-hour cancellation policy applies to all booked appointments. All bookings must be cancelled 24 hours prior to your class. A late cancellation or no-show will result in a full fee being charged or one of your classes being deducted from your Pack. A failure to cancel within 24 hours or to attend a class will result in the class being forfeited and does not entitle the participant to a refund, credit or rescheduled class.

• Bookings are made via email, phone, SMS or directly with one of the studio staff members.

• Prices are subject to change without prior notice.

• Duet sessions: If one participant cannot attend the class, but the other can, unfortunately, the person who did not take the class will not be able to reschedule it, and we won't be able to provide a refund or credit. The session will automatically convert into a private session (at no extra cost to the present one). The 24-hour late cancellation policy also applies in such cases.

• Owner and/or trainers reserve the right to restrict clients to a particular class type for safety reasons at their discretion. Owners and/or trainers reserve the right to turn clients away if they do not have the correct medical clearance.

• If a selected class is full, clients can request to be added to a waitlist by phone, SMS or email. If a place in the selected class becomes available, participants will be notified by SMS, phone or email.

• If you need to book a different time to our opening hours, just contact the studio, and we will try our best to arrange a session to suit your availability. 

• The trainers teaching the class may change without prior notice.

• Trainers and classes are subject to change without notice. Vitality Pilates Studio reserves the right to cancel classes if necessary.

• All packages have an expiration date. Packages cannot be used after the expiration date, and we do not accept bookings from expired packages. A new package will need to be purchased in order to continue booking classes.

• 5 session packs expire 8 weeks from the date of purchase

• 10 sessions packs expire 14 weeks from the date of purchase

• 20 sessions packs expire 21 weeks from the date of purchase

• If you are planning a holiday or need to extend your sessions pack due to extenuating circumstances, please get in touch with us to discuss moving the expiration date of your pack for the duration of your absence.

CLIENT CODE OF CONDUCT

In the studio, you agree:

• To use all equipment with care and as instructed by the instructor.

• To always follow the directions and instructions of the trainer for your own safety.

• To not disrupt the class or threaten the environment in any way.

• To be respectful and courteous to other people in the class, including the instructor.

• To allow the instructor to use the required physical contact (i.e., tactile cue), during the studio session to facilitate the best possible teaching methods.

• Please note socks are required for all classes for hygiene purposes. Grip socks are encouraged. Bring your own, or purchase your grip socks in studio. 

LIABILITY WAIVER

By booking into a Vitality Pilates Studio class, you agree that:

• Vitality Pilates is in no way responsible for the safekeeping of my personal belongings while I attend class.

• Vitality Pilates does not assume responsibility for any lost or stolen personal property.

• Classes may be physically strenuous, and you voluntarily participate in them with full knowledge that there is a risk of personal injury.

• You, your heirs, assignees or legal representatives fully release Vitality Pilates (and its associated entities, members, employees and contractors) from any claim, loss, damage or expense of any kind, including in relation to personal injury, property damage/loss, or wrongful death, occurring at Vitality Pilates Studio or elsewhere, whether caused by negligence or otherwise.

• Vitality Pilates Studio accepts no responsibility for any injuries or damage that may occur to the Participant and/or property during classes.

• Vitality Pilates Studio may, in our absolute discretion, change these terms and conditions from time to time without notice to you.