BOOKINGS, CANCELLATION POLICY & PAYMENT

• All sessions run for 55 minutes, starting from your scheduled booking time.

• Sessions must be pre-booked & pre-paid to confirm your appointment.

• A 24-hour cancellation policy applies to all bookings. Please cancel at least 24 hours before your session. Late cancellations and no-shows will incur the full session fee or have one session deducted from your package, and are not eligible for a refund, credit or rescheduling.

• Bookings can be made by email, phone, SMS, or directly with a studio staff member.

• Prices are subject to change without prior notice.

• Duetsessions: if one participant can’t make it but the other can, the session goes ahead as a private session for the attending participant at no extra cost. The absent participant isn’t eligible for a reschedule, refund or credit, and the 24-hour cancellation policy still applies.

• For safety, the owner and/or trainers may restrict a client to a particular class type, and may ask for medical clearance before a client takes part in a session.

• If a class is full, you can ask to join the waitlist by phone, SMS or email — we’ll let you know as soon as a spot opens up.

• Need a session outside our regular hours? Get in touch and we’ll do our best to accommodate you.

• Trainers and classes may change without prior notice, and Vitality Pilates Studio reserves the right to cancel a class if needed.

Payments, Refunds & Expiry

All payments are non-refundable and non-transferable, except where required by law.

• Packages are valid for six (6) months from the date of purchase and cannot be used after they expire. A new package is required to keep booking sessions.

• If an unexpected interruption affects your ability to use your package, a refund may be considered at the studio’s discretion, subject to a $60 admin fee.

• Planning a holiday, or dealing with unforeseen circumstances? Contact us as early as you can — we’re happy to discuss extending your package where possible, at the studio’s discretion.

CLIENT CODE OF CONDUCT

In the studio, you agree:

• To use all equipment with care and as instructed by the instructor.

• To always follow the directions and instructions of the trainer for your own safety.

• To not disrupt the class or threaten the environment in any way.

• To be respectful and courteous to other people in the class, including the instructor.

• To allow the instructor to use the required physical contact (i.e., tactile cue), during the studio session to facilitate the best possible teaching methods.

• Please note socks are required for all classes for hygiene purposes. Grip socks are encouraged. Bring your own, or purchase your grip socks in studio. 

LIABILITY WAIVER

By booking into a Vitality Pilates Studio class, you agree that:

• Vitality Pilates is in no way responsible for the safekeeping of my personal belongings while I attend class.

• Vitality Pilates does not assume responsibility for any lost or stolen personal property.

• Classes may be physically strenuous, and you voluntarily participate in them with full knowledge that there is a risk of personal injury.

• You, your heirs, assignees or legal representatives fully release Vitality Pilates (and its associated entities, members, employees and contractors) from any claim, loss, damage or expense of any kind, including in relation to personal injury, property damage/loss, or wrongful death, occurring at Vitality Pilates Studio or elsewhere, whether caused by negligence or otherwise.

• Vitality Pilates Studio accepts no responsibility for any injuries or damage that may occur to the Participant and/or property during classes.

• Vitality Pilates Studio may, in our absolute discretion, change these terms and conditions from time to time without notice to you.